Access & Capacity Orchestration
Access & Capacity Orchestration applies clinical complexity and referral context to slot allocation and routing, so higher-need patients are matched to the right appointment and referrals reach the right in-network specialist. Complexity is calculated from clinical history, comorbidities and social drivers, then combined with your own referral guidance and network rules.
The right patient in the right slot
care
Complexity and referral context are applied to how slots are allocated and how referrals are routed. The workflow is built so higher-need patients are seen sooner, more referrals stay in network, and your clinicians see more of the patients who need them.
How complexity drives the slot
Complexity is calculated from clinical history, comorbidities and social drivers
These combine into a patient-level view of who needs more time and who needs it sooner.
Routing follows your rules
Your own referral guidance and network rules are configured into the delivered workflow.
Routing is traceable
You can see why a referral went where it went, and who acted on it.
Complexity applied to the schedule
Turn on complexity-informed scheduling and watch the slots rebalance.
Slot 1 · soonest
Routine visit
Slot 2 · soonest
Higher-need patient
Slot 3
Routine visit
Slot 4
Complex referral
Slot 5
Routine visit
Use cases
Referral triage and routing
Complexity-informed scheduling
In-network referral retention
Start with your priorities
We'll tailor the session to your priorities and show you the use cases most likely to move the KPIs you're accountable for.
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