Solutions

Engagement & Experience

Engagement & Experience gives patients a clear picture of their care and a way to act on it, and gives care teams one coordinated way to educate, monitor and respond. Smart Room anchors the experience at the bedside, and Care Navigation carries it through recovery. More than 150 health systems and more than 10 million patients each year.

Figures reflect established GW RhythmX solutions.

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Physician shaking hands with a smiling patient in an exam room

Most of the care plan falls to the patient

  • EducationPaper
  • Status updatesPhone calls
  • CoordinationPortals
  • Follow-upPatient and family

Fragmented across portals, phone calls and paper.

Inside the hospital, education and status updates fall to nurses on top of clinical work. After discharge, communication fragments across portals, calls and paper until someone misses a follow-up or returns.

Solutions in Engagement & Experience

Where is the patient?

Engagement follows the patient from the bedside to recovery.

Smart Room

Smart Room makes the inpatient room a working part of care delivery. It gives patients clearer information and self-service options at the bedside, and supports remote clinical participation in admission, education, discharge and family communication.

Smart Room Care Navigation
Older man with a leg cast recovering at home on his laptop

FAQ

Care Navigation gives patients a condition-specific digital care plan on their own phone, with no login, plus timely education, scheduled check-ins and escalation to a live person when their responses warrant it. In a peer-reviewed study across two LifeBridge Health emergency departments, patients who activated their care plan had a 30% lower relative 30-day revisit rate.

Start with your priorities

We'll tailor the session to your priorities and show you the use cases most likely to move the KPIs you're accountable for.

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Physicians and a nurse reviewing care priorities together around a conference table