Care Navigation
Care Navigation stays with a patient through recovery using a condition-specific digital care plan, timely education, scheduled check-ins and escalation to a live person. Patients reach it on their own phone with no login. In a peer-reviewed study across two LifeBridge Health emergency departments, patients who activated their care plan had a 30% lower relative 30-day revisit rate.
A care plan that reaches the patient and reports back
- No touchpoints. Deterioration surfaces as a readmission.
Care Navigation delivers a condition-specific digital care plan with education timed to where the patient is in recovery, scheduled check-ins, and escalation to a live person when a response warrants it. Care teams work from prioritized worklists, with two-way messaging and a time-stamped record of each touchpoint. Programs are built to reduce 30-day readmissions, keep patients on the care plan, and capture patient-reported outcomes along the way.
How the care plan reaches the patient
No login and no app
Patients reach education and check-ins on their own phone through a web experience with no account required, which keeps activation usable in the populations that need it most.
Care plans come pre-built by condition
Clinical content is vetted before it ships and configures to each program, which saves your team a content build.
Escalation reaches a person
When a patient's responses warrant it, the escalation goes to a named owner on your care team.
Recovery, on the patient's own phone
Step through recovery.
Step 1 of 4 · Going home
Your care plan is ready. No login needed, just open this link.
Use cases
Transitions of care follow-up
Surgical care plans
Bundled episodes engagement
Published results
In a peer-reviewed study across two LifeBridge Health emergency departments, patients who activated their care plan had a 30% lower relative 30-day revisit rate (Chatterjee et al, JMIR Formative Research, 2021).
LifeBridge Health has separately reported a 43% reduction in orthopedic readmissions from its guided care program. Customer-reported program result.
Built for CNO and nursing leadership, VP of consumer or patient experience, CMIO, director of complex care, service line leadership, population health, and the teams accountable for readmissions and transitional care management.
30%
lower relative 30-day revisit rate
LifeBridge Health
Patients supported after discharge
43%
reduction in orthopedic readmissions
LifeBridge Health
Orthopedic surgery patients
Start with your priorities
We'll tailor the session to your priorities and show you the use cases most likely to move the KPIs you're accountable for.
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